Introduction
Cold Call Gym's Privacy Policy is a plain-English explanation of how we collect, use, disclose, and safeguard your information when you use our mobile app and web services (the "Service"). Cold Call Gym ("we," "our," or "us") is committed to protecting your privacy.
Information we collect
Personal information
- Phone number: used for authentication and SMS notifications
- Name: if provided
- Email address: optional, for account recovery and updates
- Payment information: processed securely by our PCI-compliant payment provider (we never store full card numbers)
Usage data
- Practice call transcripts (calls are transcribed, not recorded)
- Call performance metrics and scores
- Training scenarios and preferences
- Progress and achievement data
- App usage statistics and interactions
Technical information
- Device information (type, operating system, app version)
- IP address
- Browser type and version
- Time zone and location settings
How we use your information
We use the information we collect to:
- Provide and maintain our Service
- Authenticate your identity and manage your account
- Process your practice sessions and provide AI-powered coaching
- Track your progress and generate performance analytics
- Send SMS notifications about your calls and achievements
- Process payments and manage subscriptions
- Improve our Service and develop new features
- Communicate with you about updates, offers, and support
- Comply with legal obligations
Service providers
We share data only with trusted third-party service providers that help us operate the Service in the following categories:
- Authentication & messaging
- Verifying your phone number and sending SMS notifications.
- Payment processing
- Securely handling subscription billing. We never store full card numbers on our servers.
- AI conversation & coaching
- Powering your practice calls and performance feedback.
- Analytics & infrastructure
- Hosting, media delivery, and understanding how the Service is used.
These providers are contractually bound to protect your data and to use it only to perform services on our behalf — not for their own purposes.
Data security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure cloud infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. Call transcripts: we transcribe practice calls (we do not keep audio recordings) and retain the transcripts for 90 days so you can review your progress. You may request deletion of your data at any time by contacting us.
Your rights and choices
You have the following rights regarding your personal information:
- Access: request a copy of your personal information
- Correction: update or correct inaccurate information
- Deletion: request deletion of your account and associated data
- Portability: request your data in a portable format
- Opt-out: opt out of marketing communications and SMS notifications
To exercise these rights, contact us at hello@modphone.ai.
Children's privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us.
California privacy rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information held by us
- Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
International users
If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you consent to this transfer.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the new policy on this page and update the "Last updated" date. Please review this page periodically.
Contact us
Questions about this Privacy Policy or our data practices?
Cold Call Gym
Email: hello@modphone.ai
Website: coldcallgym.com
Frequently asked questions
Does Cold Call Gym sell my personal information?
No. We do not sell your personal information to anyone.
Do you record my calls?
No. We transcribe your practice calls for coaching and scoring but do not retain audio recordings. Transcripts are kept for 90 days so you can review your progress, after which you can request deletion at any time.
How do I delete my data?
Email hello@modphone.ai to request deletion of your account and associated data, or use the data controls in your account settings.
How do I stop SMS messages?
Reply STOP to any text message to opt out, or reply START to opt back in. You can also manage preferences in your account settings.